A class action lawsuit was filed by iPhone 6 users in Canada, against Apple. The lawsuit involves the ‘touch disease’. It is defined as iPhone users having the screens of their phones unresponsive. This dilemma has become frustration and led to a September class action suit that was filed by Canada and Quebec.
The Touch Disease’s telltale sign is when the screen has a grey flickering bar along the top of the iPhone 6 and iPhone 6 Plus. It is possible that the problem could worsen, which would lead to the iPhone not responding to any touch commands. Bendgate, which is sitting on your phone, has been considered one of the main reasons for the Touch Disease.
In August, there was a class action lawsuit filed in the U.S. The complaint is that Apple hasn’t done anything to fix the problem, except offer to fix the phone for approximately $300. In the lawsuit, it is believed that Apple knew of this problem and simply overlooked it. This lack of concern from Apple has angered a number of users.
One of the reasons for this Touch Disease is a design defect by Apple. Their iPhone 6 dropped the ball for having metal backing to support the Touch IC Chips against the motherboard. The circuit board of the iPhone 6 has two black boxes, which are called the IC units. With no substantial reinforcement, your iPhone 6 can easily be affected by bendgate. The slim, wide frame of iPhone 6 Plus can increase the chances of bending your mobile device.
iPhone models in the past came with a rigid metal backing. It was reinforcement that was replaced with a sticker shield. According to Motherboard, this change has caused a number of iPhone 6 Plus phones to fail. The numerous requests for Apple support would lead one to believe that the company’s staff is well aware of the problem. Customers still feel that their complaints have had little to no effect. The reps for Apple have not been able to fix the problem and Apple does not recommend that their customers utilize independent repair companies. The technicians that have recommended a customer to an independent repairer were shut down by Apple. Some reps have openly admitted their dissatisfaction with how Apple is treating the situation; especially when the only answer for iPhone users is a $350 fee or buying a brand new iPhone.