The airlines were forced to release an apology after accidentally taking a woman on one of their flights 3,000 miles further than her intended destination.
Lucie Bahetoukilae, a passenger who does not speak English, intented to catch a flight to Paris, but was left horrified after she landed in San Francisco’s airport.
United Airlines apologized for what they called their ‘horrible failure’ to properly check Bahetoukilae’s ticket.
It resulted in Bahetoukilae taking 28 hours in order to finally reach her destination.
Diane Miantsoko, her niece, said to ABC: ‘If they would have made the announcement in French, she would she have moved gates. Of course, because she speaks French she would’ve moved to another gate.’
Miantsoko mentioned: ‘They didn’t pay attention. My aunt could have been anyone. She could have been a terrorist and killed people on that flight, and they didn’t know they didn’t catch it.’
A spokesperson from United Airlines said: ‘We deeply apologise to Ms. Bahetoukilae for this unacceptable experience.
‘When she arrived in San Francisco we ensured she got on the next flight to Paris and refunded her ticket.
‘Our customer care team has reached out to her directly to ensure we make this right.
‘We are also working with our team in Newark to prevent this from happening again.’
The airlines also recently settled a secretive lawsuit after a mix-up that occurred on the 24 of April.
This most recent incident comes only weeks after a different controversy saw a United Airlines passenger, Dr David Dao, who had been violently pulled out of his seat and injured as he was kicked out of an overbooked fligt by the airline and airport’s security staff.
That incident also ended in a secret settlements between the passenger and airlines.